Utility Billing

Effective October 1, 2025: All credit card payments will include a 3.91% processing fee.

⚠️ IMPORTANT: PAYMENT DOES NOT AUTOMATICALLY RECONNECT SERVICE
If your water, sewer, or trash service has been disconnected or stopped due to nonpayment, paying your past-due balance does not automatically restart your service. You MUST call 512-262-1010 after making your payment to confirm your payment and request that your service be reconnected or reinstated.

Trash customers: Please be aware that if you do not contact us after paying your balance, your trash service may not be restored in time for your next scheduled pickup.

To view current water and wastewater rates, click here.

Need utility billing forms? Click here to view and download.

For questions or additional information, please call 512-262-1010 to speak with a Customer Service Representative during business hours, or submit a request through the 3-1-1 online portal at Kyle311.com by selecting “Water Payment or Billing Inquiry.”